Please Note:
Whilst every care is taken to provide accurate information and descriptions of every item, including fragrance, differences in climate, soils, and growing conditions may cause differences with certain characteristics. The information and images provided may not be completely accurate when grown in your particular climate or growing conditions.
We are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Customer Agrees:
Customer hereby agrees to and acknowledges the following terms: AFFORDABLE PLANTS guarantees that all orders are carefully packaged in a manner that optimizes the safe delivery of the plant products to your location. AFFORDABLE PLANTS Is not liable for damage that your plants or containers may sustain while in transit, packages lost in transit, or stolen from their destination. If your product arrives damaged, please contact customer service by clicking this link: info@affordableplants.com.au within 48 hours of receipt, and a review of your claim will be started. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship replacements for the damaged product if your damage claimis approved. If we are currently out of stock of that item, we may offer a substitute, or you may wait until the next shipping season for your area.
Lawful Basis for Data Collection: Customer recognizes to complete a sales transaction, arrange for delivery of purchased products, improve customer experience, and suggest needed additional products, AFFORDABLE PLANTS must, and has a right to, obtain and maintain a customer’s personal information related to these functions. AFFORDABLE PLANTS will not obtain information that is not directly related to these transactions.
Customer Data:
Customer retains the right to remove consent for the use of their data and to request the removal of any and all customer data from our systems. If a customer does not provide consent either by a continued relationship or after renewed consent is requested, customer data will be remove
Images: Unless specified, images on our website depict fully grown/established plants in a garden setting, not the actual potted plant you will receive. However we will provide actual images where possible.
All plant photographs are not of the actual stock you will receive. Plant batches do vary, but in most cases the photo is representative of the size of the plant you will received from AFFORDABLE PLANTS.
Condition of Sale: After you submit your order and the checkout process is completed, your order is taken from inventory, and your credit card is charged immediately. The customer agrees that their order will be delivered without requiring a signature. Our carrier will leave the package(s) unsupervised unless other arrangements are made with the carrier by the customer.
Wrong Item:
Customers acknowledgethat they understand the plant type they are purchasing as posted on each product page at www.affordableplants.com.au.AFFORDABLE PLANTS. will not replace or refund any items where the customer purchased the wrong plant type. In the unlikely event that your order arrives missing an item, please contact customer service by clicking this link: info@affordableplants.com.au within 48 hours of receipt. We require a picture of the items received, including the packing slip,so that a claim can be started.
Canceling An Order: Requests for cancellation must be made by calling during normal business hours. Orders canceled prior to shipment will be charged a $10.00 cancellation fee or 10% of the purchase price. Large orders and/or freight shipped orders may incur a higher cancellation fee. Orders CANNOT be canceled after the order is shipped or if the order is in the packaging process.
Returns: All sales are final. In the event a shipment is refused, AFFORDABLE PLANTS may, in its sole and absolute discretion, accept the returned merchandise, provided that the same is like-new and saleable. AFFORDABLE PLANTS will not refund shipping on returned items and will not pay for shipping on a returned item. In the event AFFORDABLE PLANTS accepts returned merchandise, we will assess a restocking fee up to 15% of the purchase price of the order, together with all shipping charges. AFFORDABLE PLANTS shall not, in any event, be required to grant a credit for merchandise returned to it if such merchandise is not, in the sole and absolute discretion of AFFORDABLE PLANTS, like-new or saleable. Plants are perishable, and therefore no returns will be accepted on plants thatare not in their purchased condition.
Plant Information:
Growth rates listed on our website are estimates based upon historical data and assume optimum growing conditions. Affordable plants. Does not make any warranty, express or implied, as to the productivity of our products, and affordable plants is not responsible for normal crop failures, damage while in storage in your possession, injury due to frost or natural causes beyond our control. Growing plants require a suitable site, compatible environment, and care to prosper, and these are conditions beyond our control. Customer agrees, by accepting these terms and conditions, that the images used on www.affordableplants.com.au product pages, are representative of what the product they purchased will look like when it reaches the age of maturity and is not what they will be receiving with their order.
Dormant Plant Material:
AFFORDABLE PLANTS will send out viable dormant plant materials early in the spring or late in the fall seasons. The plants are 100% healthy but may exhibit dormancy. Dormancy can include browning of the leafy materials, or the plant may not have any leaves at all. All of this is very normal for a plant either moving into dormancy or if the plant is dormant.
All prices are subject to change without notice.